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Technical Support Specialist (m/f/d) MarseilleStandort: MarseilleWildix is the first 100% secure, easy-to-use, professional web-based UC&amp;C system.Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now positioned among the fastest-growing companies in the UCaaS sector.Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.TASKSPrimary Responsibilities:<ul><li>Respond to support queries by phone, email, chat, and ticketing system</li><li>Advise customers on the proper use of the product</li><li>Identify, analyze, and troubleshoot technical issues to provide help in a timely manner</li><li>Work in collaboration with other members of the Technical Support Team and help with bugs/improvements</li><li>Use OTRS, Salesforce, and JIRA to manage tickets</li><li>Advice on technical pre-sales queries</li><li>Occasional travel both within France and International</li></ul>REQUIREMENTS<ul><li>2-4 years of experience working with VoIP PBXs and Unified Communications</li><li>Good knowledge of VoIP protocols</li><li>Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QOS)</li><li>Basic knowledge of Linux OS</li><li>Experience in problem analysis and resolution, previous experience in technical assistance/help desk</li><li>Experience with Telecommunications standards DECT / SIP / ISDN / Analog</li><li>Strong communication, technical and analytical skills</li><li>Quick learner, eager to learn new products and technologies</li><li>Team player with a high level of dedication and commitment</li><li>Native French speaker, good English spoken and written communication</li></ul>Desirable Skills:<ul><li>Multiple industry and vendor certifications, such as Microsoft and Cisco</li><li>Ability to analyze call flows with Wireshark and use tcpdump, ngrep, sngrep</li><li>Knowledge/work experience with Asterisk, Kamailio, webRTC</li><li>Knowledge of virtualization technologies (HyperV, vmWare)</li><li>Knowledge of Microsoft Windows Server</li></ul>BENEFITSWe Offer:<ul><li>Competitive Salary</li><li>MacBook Pro</li><li>Flexible working</li><li>Ticket Restaurant</li><li>The possibility to join the fastest-growing, most talent-driven company in Unified Communications</li></ul>Location:<ul><li>Home-based (France)</li></ul>KONTAKT<a href="https://app.taledo.com/wildix/jobs/technical-support-specialist-m-f-d-marseille-job-wg9vyy" target="_blank">&gt; Jetzt bewerben</a>Taledo GmbH   |   Rosa-Luxemburg-Straße 7   |   10178 Berlin<a href="https://www.taledo.com/" target="_blank">www.Taledo.com</a>

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