Support Consultant Business Intelligence

You are enthusiastic about data engineering and you want to help in supporting and optimizing BI solutions. You have a basic understanding of BI in Azure and a strong desire to learn, particularly in areas such as data pipelines, error management, and visualization.

Activities

• Serve as the primary point of contact for customer inquiries regarding our BI solutions.
• Handle support requests independently through the ticket system, actively contributing to solution development.
• Support customers with tasks such as:
• Managing data loading jobs
• Error handling, including logging, documentation, resolution, or escalation
• Collaborate with the support team to maintain, enhance, and ensure the reliability of our BI systems hosted on Microsoft Azure.
• Optimize and manage Azure data services, including Azure Data Factory, Azure Databricks, and Azure SQL Database, as well as Power BI for data analysis and visualization.
• Monitor and troubleshoot data pipelines to ensure seamless and efficient operations.
• Stay updated with advancements in Microsoft Azure and Power BI technologies through continuous learning.
• Provide insights and recommendations for best practices in data management and system optimization.
• Participate in knowledge-sharing activities, learn from experienced team members, and progress along a structured career development path.

Requirements

• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Passion for data engineering and business intelligence.
• Hands-on experience with Microsoft Power BI or other reporting tool
• Fluent English and German written and spoken.
• Strong willingness to learn and grow.
• Knowledge of SQL and relational databases.
• Ability to work effectively in a fast-paced, dynamic environment.
• Being open minded, motivated, and self-organized.

Nice to have:

• Hands on experience with Cloud platform. Microsoft Azure is preferable. Particularly Azure Data Factory, Azure Databricks, Azure SQL Database, Azure Synapse Analytics, and Azure Data Lake Storage.
• Familiarity with programming languages such as Python, Scala, Java, C#.
• Bachelor's or Master's degree in computer science or Business Administration or related field.
• Knowledge of data modelling techniques and data warehousing concepts.
• Knowledge of basic ERP Processes in the Frontend (e.g. Process a Purchase order, Process a sales order)

Application Process

• please send us your CV
• Online Introduction meeting to get to know each other 1h
• Second meeting for details
• Final meeting + signing the contract