Spa/Medical Guest Relation Agent/ Receptionist (m/f/d)

Tasks & Challenges

• Respond to all guest inquiries at our Medical and Spa Reception
• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Responding to guests needs and anticipating their unstated ones
• Interacting and assisting professionally with our clients to ensure a pleasant, successful and satisfying stay
• Schedule guest appointments, making sure the treatments booked are accurate and booked in suitable time frame
• Maintain guest database
• Perform administrative duties such as monthly and daily stock, daily sales
• Plan spa services and programs together with our Planning department
• Review operational records and reports to project product and treatment sales
• Drive product sales in order to achieve sales budget
• Keeping reception area clean & tidy and maintaining a consistent presence at the desk
• Normal daily working time between 7.45 am and 6.30 pm

Qualifications & Competences

• A minimum of 1 year experience in a comparable position
• Excellent knowledge of English and French any other language is considered as an advantage
• Offer emotional support and advice
• Good communication and listening skills
• Genuine, empathic and caring character
• High degree of empathy
• Ability to foresee guests' needs and act accordingly
• Good in diplomatic conflict resolution
• Effective and efficient team worker
• Excellent interpersonal and communication skills both verbal and written

Opportunities & Perspectives

We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.