Part-Time Sales & Operations Assistant (m/f/d)
2-3 hours daily, weekdays

Location: Berlin, with flexibility for remote work
Working Hours: Flexible, between 9:00 and 13:00

About Us:

We are a small, innovative company in Berlin specializing in a cutting-edge hardware product in the networking segment. Our primary market is international, with customers across multiple continents. As a dynamic startup, we offer an exciting environment to learn about online-shop systems, international trade, and business operations.

What You’ll Do:

As an Operations Assistant, you’ll play a key role in ensuring the smooth running of our online shop and supporting various administrative and operational tasks. Your responsibilities include:

• Managing and verifying orders in our online-shop system (with international customers).
• Sending orders for fulfillment and monitoring order/shipment statuses.
• Handling customer service emails: resolving order, payment, and shipment issues, and escalating technical problems.
• Preparing accounting documentation for our finance team.
• Providing direct assistance to the CEO with ad hoc tasks.

What We’re Looking For:

We’re seeking a highly reliable and detail-oriented individual with excellent communication skills. The ideal candidate will have:

• Training in office administration or sales (e.g. Bürokaufmann/-frau, Kaufmann/-frau für Büromanagement) or equivalent experience is strongly preferred.
• Strong proficiency in English (German is a plus but not required).
• Precision and reliability in completing tasks.
• The ability to manage daily responsibilities independently.

What We Offer:

• Flexibility: Work can be done any time between 9:00 and 13:00.
• Hybrid Work Model: 1-2 days in our Berlin office; the rest remote.
• Compensation: Competitive pay based on your skills and experience.
• Growth Opportunities: Gain insights into startup operations, international trade, and the workings of an online-shop system.

Ready to Join Us?

If you’re excited about this role, we’d love to hear from you! Send your application including your desired salary to jobs@pokethardware.de and let us know why you’re the perfect fit.

Poket Hardware GmbH
Legiendamm 10
10179 Berlin, Germany