Online Sales Consultant (B2C Full Sales Cycle | German Speaker)
About us
We are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Built to be the best, by the best, our highly-qualified teachers, personal coaches, immersive classes and proven method mean guaranteed results. Founded in 1972, Wall Street English is one of the leading global English language education companies. We've taught more than 3 million students in more than 40 territories around the world. Now our premium learning offer is available online, in-person or a mix of both. With Wall Street English you will go further.
Tasks
Drive Sales Results
- Achieve monthly sales targets and KPIs set by the Center Director
- Book, conduct, and close online sales consultations
- Maintain a healthy sales pipeline for consistent conversions
- Ensure timely, accurate contract processing
Convert Prospects and Grow Student Loyalty
- Follow up with prospects, students, and past contacts to maximize conversion and referrals
- Resolve no-shows and cancellations proactively
- Conduct after-sales sessions to drive renewals and referrals
- Manage student expectations with consultative communication
Ensure Student Satisfaction
- Act as main contact between students and Service team
- Address student concerns efficiently and ensure satisfaction
- Support a positive student experience that encourages commitment
Drive Sales Visibility
- Maintain accurate sales CRM records
- Manage schedule to ensure timely completion of calls and appointments
- Provide regular sales and activity reports to Center Director
Support Team Growth
- Attend online meetings with Sales and Service teams
- Participate in marketing initiatives and events
- Stay current with products and sales processes
- Attend required training sessions
Profile
- Good level of English
- Confident command of the native language at a professional level (German C1/C2)
- Strong service-oriented mindset with a consultative approach
- Experience working towards sales targets or performance objectives
- Confident using digital communication platforms (phone, video calls, online tools)
- Good working knowledge of MS Office
Nice to Have
- University degree; professional sales qualification or degree in Business or Marketing are a plus
- Understanding of core sales principles (sales pipeline, forecasting, planning, closing techniques)
- Confident using social media for communication or lead engagement
- Experience in the English Language Teaching sector
- Background in service-driven industries (hospitality, fitness, education, customer service)
- Fluent in English
What Makes You Successful in This Role
- Strong presentation and influencing skills, both online and over the phone
- Comfortable working in a performance-driven online sales environment
- Balanced mindset: driven to achieve sales results while delivering outstanding customer experience
- Excellent time management and self-organization skills
We offer
- Competitive salary and compensation
- Performance recognition and incentive programs
- Comprehensive training and ongoing support
- Collaborative, diverse, and inclusive global team environment
- Professional development and career progression opportunities