IT Field Support Engineer - Nuremberg
About us
TRT Solutions Limited provides global IT support and managed services. We have partnerships with major brands such as IBM, HP, Dell, Cisco EMC, Netapp, and others in the server, storage, and networking industries. Our strict SLA model ensures cost-effective IT solutions for our customers worldwide.
TRT is a specialist in reducing Enterprise IT costs and a trusted provider of IT support services. We offer a comprehensive range of IT services, including server maintenance and support, business continuity, managed services, professional services, infrastructure deployment, Cloud/IAAS, such as network monitoring, data protection, and disaster recovery.
As businesses increasingly rely on technology, it is crucial to have a reliable IT support services provider. We ensure that your systems run flawlessly and efficiently to support CRITICAL IT environments, even when budget constraints are a challenge.
Today, many businesses rely on IT services to streamline their operations. With our expertise, resources, and experience, we offer innovative solutions to technical problems, helping businesses stay agile and adaptable in an ever-changing technological landscape.
Tasks
Primary Workflow:
Spares management inbound and outbound the warehouse
Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
Conduct onsite physical & logical audits for proactive sparing.
Perform quarterly onsite preventive maintenance per assigned customer.
Handle spare parts deliveries to FE, SeP & client.
Issuance of IMR’s, POR’s
Assist VCA’s & BDA’s for investigating missing parts from stock counting.
Sourcing Local Service Partners, Logistic Partner / Supplier
Required Deliverables:
Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares.
Ensure all supported incidents or tickets are resolved within SLAs.
Ensure all customer communication is prompt, professional and reliable.
Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.
Continuously learn additional technical and non-technical skills
Escalate calls through the correct channels promptly.
24 x 7 Support Structure
Comply fully with company policy to always protect the interests of TRT.
Ensure local SeP is available for onsite requirements.
Working with VCA team for local parts sourcing
Accountabilities:
Local ticket management/status monitoring and make sure they are resolved within SLAs.
Warehouse inventory movement monitoring
Ensure warehouse parts labelling & binning is compliant with TRT global standard
Ensure procedures are properly followed when onsite
Ensure on time support for spare parts
Disaster Recovery:
Coordination within FE/SeP team for urgent part requirement onsite
Handle coordination & keep good working relationships with logistics and service partners/local vendors for urgent logistics sparing.
Coordination with VCA, BDA & GSD division for parts needed for a call and for inventory movement
Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
Profile
Requirements:
Candidates must possess a college degree. Training and Certification would be an advantage.
· Certification on Various Networking platforms
· Strong understanding of Networking fundamentals
· Cisco and Juniper Certification preferred.
· Solaris – Oracle Certified Professional
· VMWare – VMWare Certified Professional
· TSM - IBM Certified Deployment Professional
Preferably have 7 years of experience in IT spare parts control & warehouse maintenance
Willing to be assigned to TRT office location, and to travel to TRT offices globally on as needed basis