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Hotel Applications Support Agent

Hotel Applications Support Agent

companyPrecise Hotels & Resorts GmbH
locationStresemannstraße 99, 10963 Berlin, Deutschland
ErschienenErschienen: vor 2 Tagen
Vollzeit

About us:

Precise Hotels & Resorts specializes in acquisition, operation and management of upscale hotels with a strong presence in Germany, Spain and Italy. Known for delivering exceptional hospitality experiences, Precise Hotels & Resorts caters to both leisure and business travellers, blending comfort, convenience, and a touch of local charm in each destination.

Job Description:

We are looking for an applications support agent to join the current applications team, providing technical support and troubleshooting for different departments in different hotels.

Requirements:

· Strong hospitality background of hotels, understanding the needs and operational workflows of the different hotel departments

· Experienced with Opera PMS - Must

· Familiar with revenue management systems - advantage

· Self learner with strong team-communications skills

· Ability to work independently and as part of a team

· Strong organizational and time management skills

· Ability to handle multiple tasks and prioritize effectively

· excellent analytical skills, ability to diagnose and resolve problems

· Ability to communicate effectively with both technical and non-technical users

· Provide technical support to end-users via phone, email, and chat

· Document support activities and maintain accurate records

· Coordinate with third-party vendors for application support

· Attention to detail and a commitment to quality

· Languages: fluent communications in English and German