General Manager (m/w/d)

The luxury hotel Portal Hills Boutique Hotel is surrounded by the bay of Palma de Mallorca and the exclusive marina Puerto Portals.

Both the capital Palma and the airport can be easily reached here (approx. 20 minutes).

The hotel is equipped with 30 suites, a wellness area, an in-house boutique, the “La Cabana” pool bar & lounge and also offers a particularly exclusive penthouse, which promises an extraordinary and Mediterranean stay with its FENDI furniture.

We are looking for you to strengthen our team: Ab sofort als General Manager (m/w/d).

As General Manager (m/w/d) your tasks include:

This is an outstanding opportunity for a highly skilled hospitality leader with a proven track record in managing luxury resorts or lifestyle hotels to oversee all aspects of this renowned property and drive its continued success.

•  Develop and execute a strategy to establish the resort as a premier lifestyle destination for both domestic and international markets
• Lead a high-performing team, fostering a culture of excellence, accountability, and innovation
• Build and maintain strong relationships with corporate clients, high-profile guests, and the local community
• Represent the property at industry events and forums to enhance its reputation and expand its network
• Oversee daily operations across all departments, including rooms, dining, spa, and events, ensuring exceptional service and quality
• Implement efficient systems and processes to enhance consistency, quality, and innovation
• Maintain the property to the highest standards, ensuring it reflects the expectations of luxury hospitality
• Monitor guest satisfaction metrics and implement strategies to consistently exceed expectations
• Lead strategic projects such as guestroom expansions and facility upgrades, ensuring high standards and timely delivery
• Drive revenue growth across all streams, including accommodation, dining, spa services, and events, with a strong focus on profitability
• Work closely with marketing teams to attract and retain key customer segments, including luxury travellers and corporate clients
• Manage budgets, forecasts, and financial performance, ensuring all targets are met or exceeded
• Foster a guest-focused culture, prioritizing personalization, attention to detail, and seamless service delivery
• Engage directly with guests to ensure their experiences are exceptional and memorable
• Introduce innovative services and offerings tailored to the lifestyle and luxury market
• Oversee the planning and execution of high-profile events, including weddings, corporate retreats, and celebrations
• Collaborate with the events team to design unique packages that elevate the property’s reputation as a premier event destination

Your profile with which you inspire us

• A minimum of 10 years of leadership experience in luxury resorts, lifestyle hotels, or similar high-profile properties, with at least 5 years as a General Manager
• A degree in Hospitality Management, Business, or a related field is required
• Proven success in managing multi-revenue stream operations, including F&B, spa, and event spaces
• In-depth knowledge of the luxury hospitality market, including guest expectations and industry trends
• A strong track record in driving business growth and achieving exceptional financial results
• Dynamic leadership with exceptional people management and motivational skills
• Visionary thinker with the ability to execute strategies effectively
• Strong financial acumen, with the ability to analyse data and make informed decisions
• Outstanding organizational and planning skills, balancing strategic goals with operational demands
• Very good knowledge of Spanish and English is required; other languages ​​are an advantage
• An engaging communicator with the ability to build strong relationships with stakeholders, guests, and team members
• Passionate about delivering exceptional guest experiences

What we offer you

• An extra day off for your birthday

• Free employee catering

• Staff rate on overnight stays and F&B services in over 190 HR Group hotels

• Family & Friends rate

• Personal and professional development programs

• Bonus for employee referrals

• Regular social events

• Cross exploration - working in a corporate office or hotel

• Unlimited shopping experience - “Corporate Benefits” & “Benefits.me”

And many more benefits...

We look forward to seeing you and your application!

Contact

PORTALS HILLS BOUTIQUE HOTEL
Calle Seguí 4
ES-07181 Portals Nous 
Mallorca, Spain

Contact person: Katrin Guzek

The HR Group is one of the fastest growing hotel operating companies in the German-speaking region. Our portfolio currently includes over 190 hotels near trade fairs and airports, as well as centrally located city hotels and hotels & resorts in popular vacation regions.

Our main business area is the acquisition and operation of hotel properties. To drive our growth strategy, we work closely with established partners such as Accor Hotels, Wyndham Hotels & Resorts, Dorint Hotels & Resorts, Radisson, Hyatt, Hilton, Marriott, IHG and H World International.

With over 31,000 keys, we - HRG Hotels - are one of the leading hotel operating companies in Central Europe.

Find out more about us: HRG Hotels GmbH on https://www.hrg-hotels.com/karriere