Front Office Supervisor (m/f/d)

Tasks & Challenges

• Supervise and support the Front Office team to ensure smooth, efficient, and personalized guest check-in and check-out experiences.
• Managing high volumes of guest arrivals and departures during peak periods while maintaining personalized service.
• Act as a main point of contact for VIP guests, handling special requests, and ensuring personalized service is delivered consistently.
• Ensure daily shift handovers are smooth, detailed, and effective.
• Monitor the accuracy of guest billing and resolve any discrepancies.
• Conduct daily briefings, provide updates on occupancy, VIP arrivals, and other critical information.
• Handle guest complaints or service issues, ensuring resolution that upholds the hotel’s reputation.
• Ensure that all Chenot policies, procedures, and quality standards are consistently adhered to.
• Drive upselling initiatives to maximize hotel revenue opportunities.
• Prepare operational reports and represent the front office management team in departmental meetings.
• Representation of the Assistant Front Office Manager (AFOM) and Front Office Manager (FOM) during their absence, ensuring continuity of leadership, decision-making, and high operational standards.

Qualifications & Competences

• Front Office - Experience of minimum two years in a similar luxury environment
• Cordial host with an excellent understanding of service
• First experiences in leadership, passionate about coaching and training of team members
• Ambitious with the spirit to exceed expectations, work ethic with a strong attention to detail
• Team spirit, helpful, friendly, and open personality
• Flexible and conscientious
• Excellent organisation skills and maintaining an overview even in stressful situations
• Strong decision-making skills with the ability to think clearly and calmly under pressure.

Opportunities & Perspectives

We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.