Front Office Agent (m/f/d)

Tasks & Challenges

• Warm welcome and professional as well as personal care for our international guests: you read between the lines, go the extra mile and thus prepare a wonderful stay
• Check-in and check-out as well as carrying out, coordinating and controlling administrative activities at the reception in compliance with Chenot standards
• Professional management of guest complaints  
• Compliance and developement of the quality standards

Qualifications & Competences

• First experience in the front office in a luxury hotel industry
• Very good written and spoken English skills, one or more other foreign languages ​​(Russian, Italian or French) is an advantage
• Ideally knowledge of the hotel software «Protel» or «Protel Air»
• Host qualities: Service at the highest level is your passion
• Structured and organized work and resilience: You keep an overview even in stressful situations
• Team player with a positive charisma: You help your colleagues and are proactively involved
• Student at a recognized Swiss hotel management school: also possible as an internship 

Opportunities & Perspectives

We are looking for an individual who is ready to take the next career step. This opportunity offers the chance to make an impact, learn and grow in an exciting pre-opening environment of an internationally operating company with continuous growth. The focus is on people's health, well-being and luxury. You can get involved, build up your own department from scratch and make a difference. You benefit from personal and professional development and various company related incentives.